ADA Guide to BUKU

At BUKU patrons needing extra assistance can get information at the INFO BOOTH located outside between the Ballroom and Float Den stages. The staff at this location can assist you with location of all site services dedicated to patrons with disabilities.



Lot H at the Convention Center near the intersection of Henderson Blvd and Tchoupitoulas, has been designated as Accessible Parking for people with disabilities. Please have your government issued placard visible and a Parking attendant will direct you toward the most convenient parking.


Please have your State Issued Accessible Car Placard or I.D. clearly visible to enter the ADA parking lots and drop-off area. If you are a person with a disability who needs to be dropped off or picked up we will have an accessible drop-off area which is located at the end of Henderson Road, closest to Mardi Gras World and adjacent to Lot J. Please look for signage.


Most of the New Orleans public transportation system is equipped to serve people with disabilities on their buses and streetcars. For more information on other public transportation systems please see:


BUKU has designated an ADA entrance located at the end of Henderson Avenue. This location is closest to the ADA parking area and supplies easy access for patrons. To enter the festival via the ADA Entrance, exit Parking Lot H and go straight on Henderson Blvd, the festival entrance will be on your right. Your party (up to four people) will be allowed to accompany you through the ADA Entrance.


The BUKU site is very accessible consisting of outside concert areas which are all concrete and all indoor facilities are on ground level with no stairs. If you are coming as a VIP or would like access to the upstairs portion of the ballroom there is an elevator that will be controlled by venue staff. More information on the use of the elevator can be received onsite at the Information Booth.

If you are concerned that mobility may be an issue around the site all day scooter or wheelchairs can be rented locally through:


All stages at BUKU have dedicated viewing areas for patrons with disabilities. Individuals with a disability will be allowed to bring one companion into the viewing areas with them. The Power Plant and Float Den stages will have elevated ADA viewing platforms (see map for designated locations). The Ballroom ADA viewing area will be located upstairs in the Balcony Premium viewing area, accessible via elevator. These areas will have folding chairs for patrons who need to get off their feet. If the chairs are all in use and a person with a disability needs a seat, a companion may be requested to give up their seat for the newcomer.

If you are a person with a disability who would like to use the viewing areas please come to the Main Information Booth and you will be issued a wristband that will allow you and one companion into these areas.


The only area of the festival that is off of ground level is the upstairs balcony of the Ballroom. To access this area there is an elevator that can be used for patrons who need it, it is not open to the public. Please come to the main Information Booth in order to request access for use of this Elevator.


Please come to the main Information Booth for more details regarding all of our onsite services at BUKU for people with disabilities. The Information Booth is located outside between the Ballroom and Float Den Stages, directly adjacent to the Merch Booth. Personal attendants are not provided or available.



BUKU is providing accessible toilets in all the major toilet locations. We will have one locked ADA toilet in each row of toilets. If you need to use this service for medical reasons, please come to the Information Booth to receive the code to the locked toilets.


At each toilet location there are sanitation stations that are accessible to all patrons.


This year BUKU is allowing patrons to bring in an empty water bottle. These water bottles can be filled at three locations throughout the site. Free drinking water stations are accessible to patrons with disabilities. If additional assistance is needed please inquire at the Info Booth.


All ATM’s on site are accessible to any patron including anyone in a wheelchair or mobility vehicle.


All bars and food vendors are capable of serving patrons with disabilities at all stages. If you need assistance with your transaction please alert the vendor and they will be happy to help. If for any reason issues occur, please inquire with the Info Booth for assistance.


Throughout the BUKU site are multiple medical areas, with the main medical tent adjacent in the Power Plant Stage concert area. New Orleans EMS will be providing medical assistance if any patron is in need at any point. In the case of a medical emergency please alert security or any BUKU staff and they can contact medical staff.


Medication will be checked thoroughly at the entry gate.

  • Any patron who needs to have medication with them at all times must keep their medication in the prescribed container.
  • All patrons are subject to search onsite and if medication is not packaged or labeled correctly, it will not be allowed inside the festival.
  • Any medication that requires temperature control or additional care should be taken directly to medical staff.
  • No prescription drugs allowed unless you have a valid prescription with your name clearly listed on the prescription, in it’s original container.
  • The amount of medication in the container is limited to the dosage required for the duration of the Event.


Service animals such as dogs or miniature horses are allowed at BUKU. Service animals are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and will not be allowed onto the festival grounds.

If you will be attending the festival with your service animal – we encourage you to use the Access entrance for people with disabilities – the entrance is across from the corner of Lot J and Henderson.

Once you enter the festival, please come directly to the Informational Booth to register your service animal, which is just a short process to gather vital information about you and your animal so we will be able to reunite you in case you should become separated.

Your animal will receive an easily visible credential confirming their status as a working animal providing a service for you. This will also keep your animal from being mistaken as a pet, which are not allowed on the festival grounds. Please bring water or food for your animal if needed. Please come prepared to dispose of your dog’s waste appropriately. Should you and your animal be separated, please come directly to the Info Booth for assistance.

If you have any questions, please feel free to contact and we can assist you.