Tell me the basics.

Rain or shine. No refunds, exchanges or cancellations. Everyone and all items are subject to search upon entry and at any time inside the venue. Lineup and set times are subject to change. All attendees are subject to BUKU’s Purchase Policy.

How old do I need to be to attend BUKU?

PLEASE NOTE THAT BUKU IS 18+ ADMISSION ONLY WITH VALID GOVERNMENT ISSUED PHOTO ID CHECKED AT THE GATE! No valid government issued photo ID = No Entrance. You must be 18 or older with valid government issued photo ID at the time of your entrance to the festival to enter.

When does BUKU start and end?

Festival hours will be posted as the 2019 event nears.

What are your box office hours?

Box Office hours will be posted as the 2019 event nears.

When will the lineup be released?

Later this year! Sign up to our newsletter and follow our socials to be the first to know.

Is BUKU ADA Accessible?

Yes, and the BUKrewe wants to ensure that ALL fans can enjoy the show! The festival grounds are ADA accessible. Please click here to see our ADA Guide to BUKU. Feel free to contact info@thebukuproject.com with any specific questions.

Am I allowed to exit and re-enter the festival grounds?

Please check back soon for more information on our re-entry policy.

What can’t I bring to, or do, at BUKU?

The prohibited items list will be updated closer to the 2019 event.

Where is the festival located & how to I get there?

Check out our directions page to learn more!

What is the closest airport?

(MSY) Louis Armstrong New Orleans is the closest airport to fly into if you’re travelling from across the BUKU nation!

Will there be parking and how much?

Yes! There will be parking lots open for BUKU attendees with limited spots available on a first-come, first-served basis. These lots are the property and sole responsibility of, and will be controlled and staffed by, the New Orleans Convention Center. Team BUKU is not responsible for anything that goes on out there, but please play nice and don’t tailgate.

What should I know about Booze?

Of course, you MUST be 21+ to drink. There will be a maximum limit of two (2) drinks per person per order. Please drink responsibly. Do not drink and drive. Do not buy a drink for anyone under 21. You will not be served if you are under 21, don’t have a photo ID proving you are at least 21, and/or are intoxicated.

What’s the ATM situation like?

There will be ATMs on-site, both near the box office and inside the festival.

Who do I contact for Lost & Found items?

If you lost something at the festival, please email a detailed description of your lost item(s) to info@thebukuproject.com and we can assist you further.

Do you have Info, Medical and First Aid Stations on-site?

Of course! We make every effort to create a safe environment at the festival. To ensure this, we have security and medical staff working throughout the grounds, as well as several clearly marked medical tents and an information booth located in short walking distance to every stage. If you’re experiencing any problems whatsoever, please locate a festival staff member, security guard, or police officer.

If you or someone you know needs medical assistance, seek out one of our medical tents. You can refer to the Festival Map for exact locations of medical tents scattered throughout the site.

I have a question that wasn’t answered here! What to do?

First, check out our TICKETING FAQs to see if your question is answered there. If not, please contact us at info@thebukuproject.com and we’ll get back to you!

How old do I need to be to attend BUKU?

PLEASE NOTE THAT BUKU IS 18+ ADMISSION ONLY WITH ID CHECKED AT THE GATE! No valid ID = No Entrance. You must be 18 or older with valid ID at the time of your entrance to the festival to enter.

What ticket options are currently available and what do they include?

A limited amount of General Admission Pre-Sale Passes are on-sale NOW. All other ticket types will be available at a later time towards the end of the summer.

Will I be able to purchase a single day ticket?

Single day passes may or may not become available as we get closer to the festival.

Are payment plans available?

Payment plans are not available for the GA Spring Pre-Sale, but will be available when passes go back on sale at a later time.

Can I buy a ticket at the gate?

It is very likely that BUKU will be sold out before the days of the festival. We encourage all fans to purchase their tickets now!

What are your Box Office hours?

Our box office hours will be posted closer to the festival dates.

Am I allowed to exit and re-enter the festival grounds?

Please check back soon for more information on our re-entry policy.

When will I get my BUKU Wristband?

Please allow until mid-March 2019 for your wristband(s) to arrive.

How does my wristband work?

Attached to each wristband is an encrypted RFID chip that acts as your ticket. Upon arrival to the festival, patrons will be required to scan their wristband against an RFID scanning device to validate entry. You will be required to register your wristband before entering the festival. This will activate the RFID chip and associate personal information with it.

How do I register my wristband?

Upon receiving the wristband, it is mandatory that you register it via the instructions listed in your package.

My wristband just came in the mail! It looks awesome! Can I put it on NOW?

NO! Please do not put your wristband on until you’re ready to enter the festival! You may damage it or become uncomfortable.

Will I be able to upgrade my GA Pre-Sale pass to VIP?

Yes. You will be able to upgrade your pass once VIP packages become available. Please contact Festival Ticketing Purchase Support at 855-427-1943 to inquire about all upgrades.

What if I lose my wristband?

Lost, stolen, tampered with and/or confiscated wristbands will not be replaced. Be very careful not to lose or forget your wristband.

What is your Wristband Policy?

  • Wristbands MUST be worn for entry into the Festival and at all times during the Festival (including the time in between the first and second day). Please don’t remove, stretch or tamper with your wristband in any way or you will not be allowed entry (and we’ll be BUKU sad).
  • All wristbands will be mailed. No hard tickets or Print Pass options will be available.
  • All sales are FINAL – no refunds and no exchanges.
  • Only wristbands purchased through us are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
  • Wristbands MUST be worn securely on wrist and cannot be slipped on and off.
  • Do NOT remove, stretch or tamper with your wristband in any way or you will not be allowed entry.
  • Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be seized by Festival security staff.
  • If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
  • All passholders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.
  • Wristbands are NON-TRANSFERABLE, NON-EXCHANGEABLE and NON-REPLACEABLE.
  • Visit our FAQs and the BUKU Purchase Policy for more BUKU Policies.

How do I log in to my ticketing account?

Please follow these instructions in order to log into your account:
– Click the “My Account” link at the top of this page.
– Enter your username and password and click “Log In”.

How do I make changes to my order?

Once your order has been placed, you cannot go back into your account and edit it. If you have any questions or concerns regarding your order, please call Festival Ticketing Purchase Support at 855-427-1943.

What happens if I do not receive my wristband(s)?

If you do not receive your wristband in the mail or lose your wristband, please call Festival Ticketing Purchase Support at 855-427-1943. Orders that are unable to be delivered or shipped will be required to be picked up at will call by the original purchaser.

How can I update my shipping address?

Click here to view step-by-step instructions on updating your shipping address online. You can also contact Ticket Purchase Support at 855-427-1943. Hours of operation are Monday – Friday 9:00 a.m. – 5:00 p.m. MST. The last day to update your shipping address is Wednesday, February 21, 2018.

After I purchased my order I noticed that my card has been billed $1.00?

This “Authorization” is a temporary charge to your account to establish if the account is valid and contains sufficient funds for your purchase order. This $1.00 charge “falls off” your account and is NOT an extra fee.

I purchased my ticket but when I try to Log In to My Account, it won't let me in?

In most cases such as this, it is likely you haven’t received your order confirmation. One reason may be the email address was entered incorrectly during initial account setup. To resolve, please call Festival Ticketing Purchase Support at 855-427-1943 to confirm the email address on file for your account is correct.

I'm not sure if an order I placed processed? I'm afraid there might be duplicate orders?

There is a simple way to know if you have placed an order; if you have gotten an “order number” or your browser directed you to an order confirmation page, then you have placed an order that has gone through. If you are still not sure, please call Festival Ticketing Purchase Support at 855-427-1943 and they will be able to verify this for you.

I did not receive my package. Can I have my order reshipped?

No, orders will not be re-shipped or shipped twice under any circumstances. If you do not receive your wristbands by the week of the festival, please call Festival Ticketing Purchase Support at 855-427-1943 to have your order reissued to will call. Please note the original purchaser must pick up passes at will call.

I have a question about my ticket purchase. Can you help me?

Of course! Please contact Festival Ticketing Purchase Support at 855-427-1943 for ticketing questions not answered above.