Tell me the basics.

Rain or shine. No refunds, exchanges or cancellations. Everyone and all items are subject to search upon entry and at any time inside the venue. Lineup and set times are subject to change. All attendees are subject to BUKU’s Purchase Policy.

How old do I need to be to attend BUKU?

PLEASE NOTE THAT BUKU IS 18+ ADMISSION ONLY WITH VALID GOVERNMENT ISSUED PHOTO ID CHECKED AT THE GATE! No valid government issued photo ID = No Entrance. You must be 18 or older with valid government issued photo ID at the time of your entrance to the festival to enter.

When does BUKU start and end?

Gates open at 2PM CT, and music ends at 1AM CT.

What are your box office hours?

Wednesday 3/08: 4PM – 7PM

Thursday 3/09: 10AM – 8PM

Friday 3/10: 8AM – till

Saturday 3/11: 11AM – till

When will the lineup be released?

The BUKU 2017 lineup has been announced! Check it out HERE.

Is BUKU ADA Accessible?

Yes, and the BUKrewe wants to ensure that ALL fans can enjoy the show! Both the festival grounds and the VIP Riverboat are ADA accessible. Please click here to see our ADA Guide to BUKU. Feel free to contact info@thebukuproject.com with any specific questions.

Am I allowed to exit and re-enter the festival grounds?

2-Day pass holders will be allowed to exit & re-enter the festival a maximum of once per day. Single Day pass holders do NOT have re-entry privileges.

How do I register my wristband?

It is mandatory that ALL patrons register their wristband! Register HERE. Feel free to contact info@thebukuproject.com with any questions.

Why should I register my wristband?

Registering your wristband allows us to connect your wristband to your name, e-mail address, and social media accounts.

Why?

• Win Big! Play to win cool prizes at the festival like 2017 tickets, VIP Upgrades, Artist Meet & Greets, and more!

• Share Your BUKU Experience! Get your BUKU photos automatically e-mailed to you and/or posted on social media!

• Protect Yourself! Get your pass re-issued in case of a lost, broken or stolen wristbands.

• Plus many more perks!

What can’t I bring to, or do, at BUKU?

You and your belongings will be searched upon entry to the festival grounds via walk-through metal detectors and/or hand wand metal detection, and all patrons are subject to re-search while on festival property at the discretion of security and law enforcement. Please be prepared for an AIRPORT-STYLE security screening upon your entry to the festival. Any item confiscated or voluntarily surrendered WILL NOT be held or returned.

Seriously, please respect the festival and your fellow fans! If you violate any of these guidelines, we have the right to refuse entry or kick you out without refund, take your bad stuff from you, and call your mother! The festival security screening is required for EVERYONE’S SAFETY!

ALLOWED ITEMS
• One (1) EMPTY Camelbak, Nalgene, Water Bottle, or Klean Kanteen (must be empty upon arrival at the gate)
• Non-professional cameras and go-pros
• Non-framed, small backpacks and bags

ENCOURAGED ITEMS
• Sunscreen (less than 3.4oz)
• Sunglasses
• Government-issued identification
• Cash, debit card, credit card

PROHIBITED ITEMS
NO Illegal Drugs or Drug Paraphernalia
NO Weapons, Guns, Knives, Pepper Spray, Mace, Leatherman’s, sharp objects, or anything that resembles a weapon. This includes toy guns, squirt guns, iPhone gun cases or costumed weapons
NO Outside Food or Beverages (except for 1 beignet and a praline!)
NO Fireworks, Sparklers, Projectiles or anything deemed explosive
NO Lawn Chairs and/or Patio Chairs
NO Coolers, Baskets, and/or Large Bags
NO Bags larger than 12″x16″x8″ (small backpack size)
NO Glass Bottles, Containers, or Glass of Any Kind
NO Smoking inside any of the INDOOR facilities on-site
NO Video Cameras, Audio-Recording Devices, or Professional Cameras (those including detachable lenses)
NO Tripods
NO Selfie Sticks
NO Prescription Drugs unless you carry a valid prescription with your name clearly listed on the prescription, in its original container, and the amount of medication is limited to the dosage required for the duration of the event. This includes unsealed over-the-counter medications/vitamins
NO Respirators. If you are wearing a mask as a costume piece you will be asked to remove it temporarily for entry through the gates
NO Tailgating in Parking Lots
NO Musical Instruments or Drums
NO Unsealed cigarette packs or tampons
NO Unsealed liquids or gels over 3.4 ounces
NO Flyers, Stickers, Posters
NO Drones of any kind
NO Laser Pointers
NO Large Chains
NO Tents
NO Flags, Totems, Large Signs, Poles, or anything else that might block someone’s view
NO Animals (with the exception of service animals and small horses pre-approved by BUKU). No stuffed animals either
NO Bicycles, Skateboards, Scooters, or personal motorized vehicles unless an ADA approved device
NO Misters
NO Umbrellas
NO Deodorant or Perfume in Aerosol form, or ANY flammable products in aerosol form
NO Paint, Sharpies, or Permanent Markers — Leave that stuff to the graffiti artists!
NO Unauthorized or Unlicensed Vending
NO Products that are being used or may be used for an unintended purpose that could be hazardous to your health or others
NO Bad Attitudes or Negativity. LOVE your BUKU Neighbor!

Am I allowed to bring an empty water bottle or Camelbak?

Yes! And we’ll have free water stations for you to fill those suckers up. You are allowed ONE (1) EMPTY Camelbak, Nalgene, Water Bottle, or Klean Kanteen (must be empty upon arrival at the gate).

I have special dietary/medical needs. Will my special items be allowed in?

Outside food and drink is not allowed at BUKU, but if a patron has special medical dietary restrictions, items will be allowed if accompanied by a doctor’s note. You will be asked to present your doctor’s note to security upon entry to the festival.

A patron requiring insulin is allowed to bring his or her medically necessary materials and medications provided all medicine has a prescription label with the patron’s name. Feel free to head over to the main medical tent at any time for assistance with storing your medical materials.

What’s the deal with water?

Please please please hydrate! Water will be sold at all full-serve bars throughout the site. We will also have a few free water filling stations provided inside the venue. Remember you are permitted one (1) EMPTY CamelBak, Nalgene, water bottle, or Klean Kanteen upon arrival.

Where is the festival located & how to I get there?

Check out our directions page to learn more!

What is the closest airport?

(MSY) Louis Armstrong New Orleans is the closest airport to fly into if you’re travelling from across the BUKU nation!

Will there be parking and how much?

Yes! There will be parking lots open for BUKU attendees with limited spots available on a first-come, first-served basis. These lots are the property and sole responsibility of, and will be controlled and staffed by, the New Orleans Convention Center. Team BUKU is not responsible for anything that goes on out there, but please play nice and don’t tailgate.

Will there be camping at the festival?

No, dude, this is New Orleans! Mardi Gras World is minutes away from the French Quarter and downtown so there are plenty of hotels within walking distance. Check out our hotel packages and don’t be that guy who pitches a tent in the parking lot or sleeps in his car.

Where can I stay when I’m in New Orleans?

Check out our hotel packages for some great options we’ve put together for you!

We’ve also partnered with Curadora to make it easy for you to find a hotel near BUKU! Curadora provides a seamless booking experience with the best prices at hotels closest to the event. Click here to find your hotel with Curadora.

Will there be food at BUKU?

Hell yeah! We work hard to make sure the food sold at BUKU is unique, indigenous to NOLA, and different than your usual festival fair. Come hungry and check back soon for more info on vendors and food options!

What should I know about Booze?

Of course, you MUST be 21+ to drink. There will be a maximum limit of two (2) drinks per person per order. Good news — VIP ticket holders may leave the VIP-designated areas with a drink, but only one (1) drink at a time. Please drink responsibly. Do not drink and drive. Do not buy a drink for anyone under 21. You will not be served if you are under 21, don’t have a photo ID proving you are at least 21, and/or are intoxicated.

What’s the ATM situation like?

There will be ATMs on-site, both near the box office and inside the festival.

Who do I contact for Lost & Found items?

If you lost something at the festival, please email a detailed description of your lost item(s) to info@thebukuproject.com and we can assist you further.

Do you have Info, Medical and First Aid Stations on-site?

Of course! We make every effort to create a safe environment at the festival. To ensure this, we have security and medical staff working throughout the grounds, as well as several clearly marked medical tents and an information booth located in short walking distance to every stage. If you’re experiencing any problems whatsoever, please locate a festival staff member, security guard, or police officer.

If you or someone you know needs medical assistance, seek out one of our medical tents. You can refer to the Festival Map for exact locations of medical tents scattered throughout the site.

Are you hiring volunteers to work at BUKU?

Our application to become a volunteer for BUKU 2017 is now closed. Check back again for next year!

I have a question that wasn’t answered here! What to do?

Please contact us at info@thebukuproject.com and we’ll get back to you!

Is that it?

Nope, please check back often as we will be adding more helpful information as the event nears.

How old do I need to be to attend BUKU?

PLEASE NOTE THAT BUKU IS 18+ ADMISSION ONLY WITH ID CHECKED AT THE GATE! No valid ID = No Entrance. You must be 18 or older with valid photo ID at the time of your entrance to the festival to enter.

What are all of the ticket options?

We have GA 2-Day Passes, GA Plus 2-Day Passes, VIP 2-Day Passes, TOO BUKU VIP 2-Day Passes, and Travel Packages. We now also have Single Day passes available for every ticket type! Pop back over to our ticketing boxes to learn more.

Will I be able to purchase a single day ticket?

Single Day Passes are available NOW for all ticket types! Grab yours here to learn more.

Are payment plans available?

Yes! New for 2017, BUKU is now offering Payment Plans available for all Advance and Regular priced 2-day passes (GA, GA Plus, VIP, and TOO BUKU VIP).

A first 50% payment (plus fees) is due upon purchase and final 50% payment is due on February 10, 2017. Subsequent installments will not be automatically charged. You will need to return to process final payment. A payment invitation email will be sent to you roughly one week in advance of the payment due date and will include payment instructions.

All service fees will be charged with initial payment. An additional $6 Payment Plan Processing Fee will be charged on top of standard service fees.

*Please note that the deadline to purchase a payment plan is Friday, January 27th at 11:59PM CT!

What are the 3D Commemorative Ticket Bundles?

New for #BUKU2017, we’re offering an optional, commemorative 3D Magnet featuring this year’s new Moon-Eye branding that will be available as a bundle with each ticket type and can be selected upon checkout.

3D Magnet bundles will be an additional $10.00 up-charge to the normal ticket price.

Can I buy a ticket at the gate?

It is very likely that BUKU will be sold out before the days of the festival. We encourage all fans to purchase their tickets now!

What are your Box Office hours?

Our Box Office Hours will be posted closer to the festival!

Am I allowed to exit and re-enter the festival grounds?

2-Day pass holders will be allowed to leave & re-enter the festival a maximum of once per day. Single Day pass holders are not allowed re-entry.

When will I get my BUKU Wristband?

BUKU wristbands have started shipping! If you have not received your wristband(s) up to a week before the event, please contact customersupport@ticketfly.com.

What if I need to change my shipping address?

Please contact Ticketfly at customersupport@ticketfly.com for all shipping address changes.

What kind of wristbands will you have in 2017?

Cloth!

How do I register my wristband?

It is mandatory for ALL patrons to register their wristband! Register Here.

Why should I register my wristband?

What does registering get you?

  • Get your official BUKU photo taken at one of our photo kiosks!
  • Automatically upload your BUKU photos to your socials or e-mailed to you!
  • Play to win cool prizes at the festival like VIP upgrades, meet & greets, tickets to BUKU 2017 & more!

My wristband just came in the mail! It looks awesome! Can I put it on NOW?

NO! Please do not put on your wristband until right before you walk through the gates into BUKU. If you got super excited about it and put it on way too early, send a note to customersupport@ticketfly.com.

Can I upgrade to GA Plus, VIP, or TOO BUKU VIP?

Sure thing! Please contact customersupport@ticketfly.com to inquire about upgrading from a GA to a GA Plus, VIP or TOO BUKU VIP Pass.

Oh no! I lost my wristband, what to do?!

Treat your wristband like a precious heirloom passed down from your great-great-great grandfather — lost, stolen, tampered with and/or confiscated wristbands will not be replaced, they’re irreplaceable…

What is your Wristband Policy?

  • Wristbands MUST be worn for entry into the Festival and at all times during the Festival (including the time in between the first and second day). Please don’t remove, stretch or tamper with your wristband in any way or you will not be allowed entry (and we’ll be BUKU sad).
  • All wristbands will be mailed. No hard tickets or Print Pass options will be available.
  • All sales are FINAL – no refunds and no exchanges.
  • Only wristbands purchased through TicketFly are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
  • Wristbands MUST be worn securely on wrist and cannot be slipped on and off.
  • Do NOT remove, stretch or tamper with your wristband in any way or you will not be allowed entry.
  • Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be seized by Festival security staff.
  • If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
  • All passholders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.
  • Wristbands are NON-TRANSFERABLE, NON-EXCHANGEABLE and NON-REPLACEABLE.
  • Visit our FAQs and the BUKU Purchase Policy for more BUKU Policies.

I have a question about my ticket purchase. Can you help me?

Customersupport@ticketfly.com will be able to answer your question! If you have a question about the festival itself, shoot us an email at info@thebukuproject.com.